Pursuant to the Consumer Protection Act (NN 19/22, 59/23) and the Act on the Provision of Services in Tourism (NN 130/17, 25/19, 98/19, 42/20, 70/21), if users of our services have any complaints about service quality, they are encouraged to submit their complaints either by personally recording them in our complaint log at our premises or by mailing them to the following address:

Balkans Luxury Concierge jdoo
Vidikovac 22, 51500 Krk
Croatia
or by e-mail: info@balkansluxuryconcierge.hr

We will confirm the receipt of your complaint in writing without delay, and you can expect a response within 15 (fifteen) days from the date we receive it. The mandatory information that are required for filling the complaint is: the name and surname of the person submitting the complaint and the exact address for the submission of the response. All personal data submitted in the complaint will be stored in accordance with the General Data Protection Regulation and will not be used for any other reasons.

The Client is obliged to explain the reasons for filing the complaint and to present the relevant evidence.

Agency will only deal with fully completed complaints and will keep a written record of the complaints at least 1 (one) year from the date of its receipt.

Until the Organizer decides on the complaint, the Client negates the mediation of any other institution or competent authority, the right to file a lawsuit and to provide information to third parties or public media